Ordering from Pepe Milan LLC

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 We are a 100% Spanish shoemaker, all our products are based in the European metric system. We have available gentlemen and women table conversion for your convenience. We also provide a printable template in acrobat format for your own  measurements with complete instructions. Call us if you need help in the size conversion process. Once you complete the purchase and the payment has been confirmed your product will be manufactured within a period normally not exceeding 20 working days, the shoes will be sent directly from our shop in Almansa, Spain.

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International Shipping 

Shipping will be charge accordingly, Pepe Milan LLC entrust its deliveries to the best national and international logistics operators. This will assure a successful no hassle delivery. Be advise that Pepe Milán LLC. can not set the delivery time of the shipment, this depends solely and exclusively on the transport companies and in no case can a given delivery time be guaranteed by us.

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Customs Duties & Other Fees 

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Fees and other customs duties are sole responsibility of the buyer. We will do our best effort to provide the most accurate and efficient way of completing the process of selection, buying and receiving our product for your enjoyment. Customers are responsible for any shipment refusal charges due to duty tax rate issues. In the case of a refused shipment, the original shipping fees, return shipping fees, and other return shipment charges incurred may be deducted from the customer's refund upon receipt of the refused merchandise. Contact us regarding your concerns ....

Returns

How to Return  

 Our products are based on the European metric system, always make sure to use our Size Conversion Table to verify the exact measures of shoes. You can also download the foot template to find  your actual measures. Write us an email or call us to assist you properly in the order process. This will help us avoid any return claims..

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Damaged or Incorrect Items  

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 Pepe Milan LLC  fully warrants the quality and craftsmanship in all products, unfortunately things can happen to packages in transit, dont hesitate contacting us with any related concerns. Because we are an online shoe distributor, we based our trade in the assumption that  clients select, choose and buy our products consciously, and certain in their purchase based on the information we provide and the unique needs of what the customer selects. All sales are final once completed and payment approved and cleared.

Exchanges- Cancellations  

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Sorry no exchanges, once the purchase process and payment  is clear the sell is final. We offer our clientele a cancellation policy effective 24 hours after receiving payment confirmation .